Online Order Specialist & Customer Care Pro

Brookshire Grocery Co.; Paris (TX); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

401(k) with company match

Employee discounts

Scholarships and educational support

Outdoor recreation area access

Job summary

Brookshire Grocery Company (BGC) is hiring for a role that prepares online customer orders with speed and accuracy, delivering friendly service and up-to-date product knowledge. You will handle substitutions, price items correctly, and assist customers with order pickup in a fast-paced retail setting.

This position emphasizes accuracy, strong communication, and adherence to food safety standards while maintaining a clean, safe work environment and supporting team operations across store

Qualifications

• Knowledge of cash handling and basic math.
• Ability to communicate effectively with customers and teammates.
• Maintain accuracy and attention to detail in order prep and checkout.

Responsibilities

• Prepare online orders accurately by selecting items and organizing for pickup.
• Identify out-of-stock items, propose substitutions and promote specials.
• Ensure accurate checkout totals by weighing, scanning, and pricing items.

Skills

Cash register basics

Mathematical skills

Food safety knowledge

Communication skills

Multi-tasking

Accuracy

Customer service

Flexibility (nights/weekends/holidays)

Education

TABC/LACT/AATC certification where applicable

Job description

Brookshire Grocery Company (BGC) is hiring for a role that prepares online customer orders with speed and accuracy, delivering friendly service and up-to-date product knowledge. You will handle substitutions, price items correctly, and assist customers with order pickup in a fast-paced retail setting.

This position emphasizes accuracy, strong communication, and adherence to food safety standards while maintaining a clean, safe work environment and supporting team operations across store