Online Order Picker & Customer Service Pro

Brookshire Grocery Company

Emory (TX)

On-site

USD 17,000 - 21,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Brookshire Grocery Company (BGC) in Tyler, Texas, is hiring for an online order preparer. You will select quality products quickly, assist customers, and stay current on product knowledge and food safety standards.

The role includes loading orders, answering questions, and offering substitutions to ensure timely, accurate order pickup. Candidates should be comfortable multi-tasking in a fast-paced retail setting, with basic cashier skills and experience handling POS systems.

Qualifications

Six months or more related experience or an equivalent combination of education and experience.
Minimum of 16 years of age required; 21 years of age required in Louisiana.
Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
TABC/LACT/AATC certification required where applicable.

Responsibilities

Prepares online orders by accurately selecting products from shelves and organizing for order pick-up in a timely manner.
Identifies item out-of-stocks, suggests substitutions of similar value, and promotes advertised specials.
Ensures accurate checkout totals for customers by properly weighing, keying, and scanning items.
Remains current on product knowledge and food safety standards to ensure quality and freshness of orders.
Organizes, bags, and loads orders into customer vehicle.
Maintains friendly, customer-service-oriented attitude by assisting customers with online orders, answering questions, and providing substitution options.
Accesses product codes and remains familiar with ads and special items.
Maintains safety and cleanliness of workspace and cash wrap.