Online Order Fulfillment Specialist

Kroger Co.; Salem (OR); Presencial; USD 19.000 - 25.000; Tempo integral

Resumo da vaga

Kroger Co. is hiring for an e-Commerce Order Selector/Picker in Salem, Oregon to assemble online orders with attention to freshness and quality. You will pick items, verify substitutions, and ensure accurate item locations for fast pickup.

You will process coupons and payments, communicate with customers at pickup, load orders into cars, and maintain clean staging areas, contributing to a positive shopping experience and upholding Kroger’s core values.

Qualificações

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, and subtraction).

Responsabilidades

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for customers’ on-line orders.
• Read and follow directions in the note section.
• Ensure quality and freshness of all items.
• Communicate with customers via portable phone and respond to calls in a professional and timely manner.
• Load order into customers' cars.
• Process the orders through the POS system.
• Follow substitutions policies for out-of-stock items.
• Scan and bag orders following bagging standards.
• Communicate substitutions or exceptions at pick-up.
• Maintain organization of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify management of items in need of repair.
• Perform opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Conhecimentos

Work without supervision

Read shelf tags

Excellent communication

Basic math

Descrição da vaga

Kroger Co. is hiring for an e-Commerce Order Selector/Picker in Salem, Oregon to assemble online orders with attention to freshness and quality. You will pick items, verify substitutions, and ensure accurate item locations for fast pickup.

You will process coupons and payments, communicate with customers at pickup, load orders into cars, and maintain clean staging areas, contributing to a positive shopping experience and upholding Kroger’s core values.