Online Order Fulfillment Specialist

The Kroger Co.; Renton (WA); On-site; USD 21,000 - 28,000; Full time

Job summary

The Kroger Co. in Renton, WA is hiring for an e-Commerce Fulfillment Associate to select and assemble on-line orders with attention to freshness and quality. You will process coupons and payments, and load orders into customers' cars at pickup, delivering a positive shopping experience.

Join a team that upholds Kroger's core values of respect, honesty, integrity, diversity, inclusion, and safety while helping customers enjoy convenient online shopping in a fast-paced environment.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Experience in a production oriented or warehouse environment, stocking shelves, or as a cashier (DESIRED)

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Receive customers’ orders from Order Selector; store products in optimal temperature zones
• Initiate and complete selection process for customers’ on-line orders
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls professionally
• Retrieve each customer’s order from all staging locations and load into customers' cars
• Process the orders through the POS system
• Follow policies to determine substitutions for out-of-stock
• Scan and bag orders on the go following bagging standards
• Communicate substitutions or exceptions at pickup
• Maintain organization/cleanliness of staging areas and equipment
• Report discrepancies to the store e-Commerce supervisor
• Inspect equipment and notify management of repairs
• Perform opening/closing procedures
• Learn and adapt to new processes
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Work cooperatively in high paced/stressful environment
• Manage conflict calmly and cooperatively
• Act with honesty/integrity regarding information
• Follow directions and seek help to resolve issues
• Provide support to minors, individuals with special needs, and older adults
• Perform essential job functions with/without accommodation

Skills

Work independently

Shelf tag reading

Excellent communication

Basic math

Customer service

Warehouse experience

Job description

The Kroger Co. in Renton, WA is hiring for an e-Commerce Fulfillment Associate to select and assemble on-line orders with attention to freshness and quality. You will process coupons and payments, and load orders into customers' cars at pickup, delivering a positive shopping experience.

Join a team that upholds Kroger's core values of respect, honesty, integrity, diversity, inclusion, and safety while helping customers enjoy convenient online shopping in a fast-paced environment.