Online Grocery Fulfillment Specialist

Kroger; Burlington (WA); On-site; USD 21,000 - 26,000; Full time

Job summary

Kroger in Burlington, WA is seeking a team member to assemble on-line orders in a fast-paced store setting. You will select products, process payments, and load orders into customers’ cars at pickup while upholding freshness and quality standards.

Demonstrated ability to work without supervision, read shelf tags, and communicate clearly with customers is essential. Apply safety procedures and be ready to assist in a busy e-Commerce environment.

Qualifications

• Ability to work without supervision.
• Read shelf tags.
• Excellent oral/written communication.
• Basic math skills (counting, addition, subtraction).
• Ability to work in a fast-paced environment.
• Customer service orientation.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete selection process for customers’ on-line orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Load order into customers' cars.
• Process the orders through the point of sale (POS) system.
• Follow substitutions policy when out-of-stock.
• Scan and bag orders on the go with bagging standards.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies to the e-Commerce supervisor.

Skills

Ability to work without supervision

Read shelf tags

Excellent oral/written communication

Basic math skills

Fast-paced environment adaptability

Customer service orientation

Job description

Kroger in Burlington, WA is seeking a team member to assemble on-line orders in a fast-paced store setting. You will select products, process payments, and load orders into customers’ cars at pickup while upholding freshness and quality standards.

Demonstrated ability to work without supervision, read shelf tags, and communicate clearly with customers is essential. Apply safety procedures and be ready to assist in a busy e-Commerce environment.