E-Commerce Fulfillment Specialist

Kroger Family of Companies; Bellingham (WA); Vor Ort; USD 27.000 - 36.000; Vollzeit

Zusammenfassung

Kroger Family of Companies is hiring for an Online Order Fulfillment Associate in Bellingham, WA. You will select and assemble customer online orders, process coupons and payments, and load orders for curbside pickup, ensuring freshness and accuracy.

You will provide friendly service, follow food safety practices and store guidelines, communicate substitutions when needed, and help maintain clean, organized staging areas for efficient operations.

Qualifikationen

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, and subtraction).

Aufgaben

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete selection process for customers’ online orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars.
• Process the orders through the POS system.
• Follow policies to determine substitutions for out-of-stock items.
• Scan and bag orders and follow bagging standards.
• Communicate substitutions or exceptions at pick-up.
• Maintain organization of staging areas and equipment.
• Report discrepancies to the e-Commerce supervisor.
• Inspect equipment and notify management of repairs.
• Perform opening and closing procedures.
• Learn and adapt to new processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in high paced environments.
• Manage conflicts professionally.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve issues.
• Provide support to minors, individuals with special needs, and/or older adults when needed.
• Must be able to perform essential job functions with or without accommodations.

Kenntnisse

Work independently

Read shelf tags

Excellent communication

Basic math

Jobbeschreibung

Kroger Family of Companies is hiring for an Online Order Fulfillment Associate in Bellingham, WA. You will select and assemble customer online orders, process coupons and payments, and load orders for curbside pickup, ensuring freshness and accuracy.

You will provide friendly service, follow food safety practices and store guidelines, communicate substitutions when needed, and help maintain clean, organized staging areas for efficient operations.