E-Commerce Order Fulfillment Specialist

Kroger Family of Companies; Stanwood (WA); On-site; USD 24,000 - 36,000; Full time

Job summary

Kroger Family of Companies in Stanwood, WA is hiring for an Online Order Selector. You will assemble customers’ online orders, ensure freshness, process coupons and payment, and load orders into customers’ cars when they arrive to pick up.

You will maintain clean staging areas, follow safety guidelines, communicate substitutions, and provide a positive service experience that encourages customers to return to online shopping.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (i.e., counting, addition, and subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Receive customers’ orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for customers’ online orders.
• Load orders into customers’ cars at pickup and process orders through the POS system.
• Follow substitutions policies when items are out of stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Communicate substitutions or exceptions to customers at pickup.

Skills

Work independently

Shelf tag reading

Communication skills

Basic math

Job description

Kroger Family of Companies in Stanwood, WA is hiring for an Online Order Selector. You will assemble customers’ online orders, ensure freshness, process coupons and payment, and load orders into customers’ cars when they arrive to pick up.

You will maintain clean staging areas, follow safety guidelines, communicate substitutions, and provide a positive service experience that encourages customers to return to online shopping.