Online Order Fulfillment Specialist

The Kroger Co.; Ogden (UT); On-site; USD 19,000 - 25,000; Full time

Job summary

The Kroger Co. in Ogden, Utah is seeking an Order Selector for online groceries to efficiently gather products, ensure freshness, and prepare orders for pickup. You will process payments, interact with customers, and support a smooth online shopping experience.

You’ll work in a fast-paced environment, adhere to safety and quality standards, and collaborate with store teams to meet customer demand. This role emphasizes reliability, accuracy, and customer service in a retail setting.

Qualifications

• Reads shelf tags and pricing to ensure correct item selection.
• Excellent oral and written communication to interact with customers and team members.
• Performs basic math for item counts, pricing, and change calculations.
• Ability to work independently with minimal supervision in a fast-paced setting.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive and assemble online orders according to guidelines; store products in optimal temperature zones.
• Initiate and complete selection process for customers’ online orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via portable phone and respond professionally.
• Load orders into customers' cars at pickup.
• Process orders through the POS system.
• Determine substitutions for out-of-stock items per policy.
• Scan and bag orders with proper bagging standards.
• Communicate substitutions or exceptions at pickup.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies to store e-Commerce supervisor
• Inspect equipment and notify management of needed repairs.
• Perform opening and closing procedures.
• Learn and adapt to new processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a high-paced environment.
• Manage conflict calmly and professionally.
• Maintain honesty and integrity with customer and business information.

Skills

Reading shelf tags

Oral/written communication

Basic math

Work without supervision

Job description

The Kroger Co. in Ogden, Utah is seeking an Order Selector for online groceries to efficiently gather products, ensure freshness, and prepare orders for pickup. You will process payments, interact with customers, and support a smooth online shopping experience.

You’ll work in a fast-paced environment, adhere to safety and quality standards, and collaborate with store teams to meet customer demand. This role emphasizes reliability, accuracy, and customer service in a retail setting.