Online Order Fulfillment Specialist

The Kroger Co.; Cincinnati (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

The Kroger Co. in Cincinnati, OH is seeking a detail-oriented e-Commerce Order Selector to assemble online orders, ensure freshness, process payments, and load orders for pickup. You will follow safety procedures and communicate substitutions while upholding Kroger's values in a fast-paced environment.

This role offers opportunities to train new team members, adapt to new processes, and work with a collaborative team to deliver a positive shopping experience to customers.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, and subtraction).
• Experience in production/warehouse or as a cashier is a plus.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector; store products in optimal temperature zones.
• Initiate and complete selection process for customers' on-line orders.
• Read and follow directions in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via portable phone; respond to calls professionally.
• Retrieve each customer's order from all staging locations and load into cars.
• Process the orders through the POS system.
• Follow substitutions policy for out-of-stock items.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions at pick-up.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to e-Commerce supervisor.
• Inspect equipment and notify management of repairs.
• Perform opening and closing procedures.
• Learn and adapt to new processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Ability to work in a high paced and sometimes stressful environment.
• Ability to manage conflict in a nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance to resolve issues.
• Provide support interacting with minors, individuals with special needs, and/or older adults.
• Must be able to perform essential job functions with or without reasonable accommodation.

Skills

Ability to work without supervision

Read shelf tags

Excellent oral/written communication

Basic math skills

Job description

The Kroger Co. in Cincinnati, OH is seeking a detail-oriented e-Commerce Order Selector to assemble online orders, ensure freshness, process payments, and load orders for pickup. You will follow safety procedures and communicate substitutions while upholding Kroger's values in a fast-paced environment.

This role offers opportunities to train new team members, adapt to new processes, and work with a collaborative team to deliver a positive shopping experience to customers.