Online Order Fulfillment Specialist

The Kroger Co.; Centerville (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is hiring for an e-Commerce team member in Centerville, AL to assemble online orders with care for freshness and quality. You will process coupons, payments, and load orders into customers' cars at pickup, delivering a positive shopping experience that aligns with Kroger's values.

The role emphasizes accurate order fulfillment, strong communication with customers, and adherence to safety and store guidelines in a fast-paced environment.

Qualifications

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Follow local, state, and federal laws, food safety procedures, and company guidelines.
• Read and follow directions in notes; ensure accurate substitutions when needed.
• Maintain organization and cleanliness of staging areas and equipment.
• Communicate substitutions or exceptions to customers at pick-up.

Responsibilities

• Assemble customers' online orders with attention to freshness and quality.
• Process coupons and payment; load orders into customers' cars at pick-up.
• Provide a positive customer service experience to encourage repeat online shopping.
• Operate the POS system and follow pricing/place substitution policies.
• Assist in training new e-Commerce team members and meet productivity standards.

Skills

Customer service

Communication

Attention to detail

Teamwork

Adaptability

Job description

The Kroger Co. is hiring for an e-Commerce team member in Centerville, AL to assemble online orders with care for freshness and quality. You will process coupons, payments, and load orders into customers' cars at pickup, delivering a positive shopping experience that aligns with Kroger's values.

The role emphasizes accurate order fulfillment, strong communication with customers, and adherence to safety and store guidelines in a fast-paced environment.