E-Commerce Order Fulfillment Specialist

Kroger Family of Companies; Oxford (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Kroger Family of Companies is seeking a detail-oriented team member to pick and assemble online orders in a store setting. You will ensure freshness, process payments, and load orders into customers' cars at pickup, while delivering a positive customer experience.

Responsibilities include meeting customer expectations, following safety procedures, communicating substitutions, and maintaining organized staging areas. Prior experience in a fast-paced e-Commerce or warehouse environment is a plus.

Qualifications

• Excellent oral/written communication skills.
• Ability to work without supervision.
• Basic math skills (i.e., counting, addition, and subtraction).
• Ability to read shelf tags and follow instructions.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for customers’ online orders.
• Process orders through the POS system accurately and efficiently.
• Follow substitution policies when items are out of stock.
• Scan and bag orders, and communicate substitutions at pickup time.
• Maintain organization and cleanliness of staging areas and equipment.
• Report any pricing, scanning, or item location discrepancies to supervision.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards in a high-paced environment.

Skills

Communication skills

Independent worker

Basic math

Reading shelf tags

Job description

Kroger Family of Companies is seeking a detail-oriented team member to pick and assemble online orders in a store setting. You will ensure freshness, process payments, and load orders into customers' cars at pickup, while delivering a positive customer experience.

Responsibilities include meeting customer expectations, following safety procedures, communicating substitutions, and maintaining organized staging areas. Prior experience in a fast-paced e-Commerce or warehouse environment is a plus.