Online Order Fulfillment & Pickup Specialist

Kroger Co.; Springboro (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Co. in Springboro, OH is seeking an e-Commerce Team Member to assemble and load online orders for customer pickup, ensure freshness, process coupons and payments, and deliver orders to customers’ cars with a focus on speed and accuracy.

The role requires attention to detail, strong communication, and the ability to work in a fast-paced environment while upholding safety and quality standards to provide a positive online shopping experience.

Qualifications

• Ability to work without supervision.
• Excellent oral/written communication.
• Basic math skills for handling prices and change.
• Ability to read shelf tags and product identifiers.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for customers’ on-line orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers professionally via portable phone during pickup.
• Retrieve each customer’s order from staging locations and load into customers’ cars.
• Process orders through the POS system.
• Follow substitutions policy for out-of-stock items.
• Bag and scan orders with proper standards.
• Communicate substitutions or exceptions at pickup.
• Maintain organization of staging areas and equipment.
• Report discrepancies to e-Commerce supervisor.
• Inspect equipment and notify management of repairs needed.
• Perform opening and closing procedures.
• Learn and adapt to new processes and assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in high-paced environments.
• Handle conflicts professionally and with integrity.
• Follow directions and seek assistance when needed to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.

Skills

Attention to detail

Customer service

Teamwork

Job description

Kroger Co. in Springboro, OH is seeking an e-Commerce Team Member to assemble and load online orders for customer pickup, ensure freshness, process coupons and payments, and deliver orders to customers’ cars with a focus on speed and accuracy.

The role requires attention to detail, strong communication, and the ability to work in a fast-paced environment while upholding safety and quality standards to provide a positive online shopping experience.