Online Grocery Order Fulfillment Specialist

Kroger Family of Companies; Chester (VA); On-site; USD 18,000 - 26,000; Full time

Job summary

Kroger Family of Companies is seeking an Online Grocery Pick-Up Clerk to assemble and fulfill online orders with a focus on freshness and quality. You will process payments, coupons, and load orders into customers' cars upon pickup, while maintaining bagging standards and a positive customer experience.

The role emphasizes accuracy, speed, and adherence to safety and store policies in a fast-paced e-Commerce environment.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Select and gather products for customers' on-line orders with freshness and quality.
• Process coupons and payment and load orders to customers' cars at pickup.
• Scan and bag items while following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet or exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Follow all safety procedures and store policies.
• Maintain organization of staging areas and assist in opening/closing procedures.
• Provide a positive customer service experience that encourages online shopping.
• Accurately retrieve orders and verify contents before loading.

Skills

Ability to work without supervision

Shelf tag reading

Basic math skills

Communication skills

Job description

Kroger Family of Companies is seeking an Online Grocery Pick-Up Clerk to assemble and fulfill online orders with a focus on freshness and quality. You will process payments, coupons, and load orders into customers' cars upon pickup, while maintaining bagging standards and a positive customer experience.

The role emphasizes accuracy, speed, and adherence to safety and store policies in a fast-paced e-Commerce environment.