E-Commerce Order Fulfillment Associate

Kroger Family of Companies; Oregon; On-site; USD 19,000 - 28,000; Full time

Job summary

Kroger Family of Companies is seeking team members to assemble online customer orders in store, ensure freshness, process payments, and load orders for pickup. You will interact with customers, follow pricing and substitution guidelines, and uphold safety standards across staging areas.

Ideal candidates communicate well, work independently, and can handle a fast-paced environment. Experience in retail or warehouse settings is helpful; training is provided for e-Commerce processes.

Qualifications

• Excellent oral and written communication skills.
• Ability to read shelf tags accurately.
• Ability to work independently without direct supervision.
• Basic math skills including counting, addition, and subtraction.

Responsibilities

• Meet or exceed customer expectations for ease of shopping and freshness.
• Adhere to laws, food safety procedures, and company guidelines.
• Receive and store customer orders; ensure optimal temperature storage.
• Initiate and complete the selection process for online orders.
• Follow note section directions and ensure order accuracy.
• Communicate substitutions or exceptions to customers at pickup.
• Maintain staging areas and equipment; keep them organized.
• Report pricing, scanning, or item-location discrepancies to supervision.
• Inspect equipment and notify management of needed repairs.
• Perform opening and closing procedures and learn improved processes.
• Assist in training new e-Commerce team members and meet productivity standards.

Skills

Read shelf tags

Excellent oral/written communication

Work without supervision

Basic math skills

Job description

Kroger Family of Companies is seeking team members to assemble online customer orders in store, ensure freshness, process payments, and load orders for pickup. You will interact with customers, follow pricing and substitution guidelines, and uphold safety standards across staging areas.

Ideal candidates communicate well, work independently, and can handle a fast-paced environment. Experience in retail or warehouse settings is helpful; training is provided for e-Commerce processes.