Online Order Fulfillment Associate

Jobtome; Culver (IN); On-site; USD 19,000 - 23,000; Full time

Job summary

Jobtome in Culver, IN seeks a motivated e-Commerce Order Picker to assemble online orders with accuracy and speed, process coupons and payment, and load orders for pickup, ensuring a smooth customer experience. This role emphasizes safety, quality, and effective communication, with duties including reading shelf tags, substitutions, and assisting in training in a fast-paced setting.

You will uphold core values of respect and integrity while meeting productivity targets and maintaining organized

Qualifications

• Ability to work without supervision.
• Read shelf tags.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete selection process for customers' online orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars.
• Process the orders through the POS system.
• Follow policies and procedures to determine substitutions in the event of out-of-stock.
• Scan and bag orders on the go while following bagging standards.
• Communicate substitutions or exceptions to customers at pick-up.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to the store e-Commerce supervisor.
• Inspect equipment and notify management of items needing repair.
• Perform required opening and closing procedures.
• Learn and adapt to new processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a professional manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.

Skills

Ability to work without supervision

Read shelf tags

Excellent oral and written comms

Basic math skills

Job description

Jobtome in Culver, IN seeks a motivated e-Commerce Order Picker to assemble online orders with accuracy and speed, process coupons and payment, and load orders for pickup, ensuring a smooth customer experience. This role emphasizes safety, quality, and effective communication, with duties including reading shelf tags, substitutions, and assisting in training in a fast-paced setting.

You will uphold core values of respect and integrity while meeting productivity targets and maintaining organized