Online Grocery Fulfillment & Customer Service Associate

Jobtome; Bellbrook (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

Jobtome is hiring for an e-Commerce order fulfillment role in Bellbrook, OH. You will assemble online orders, process payments and coupons, and load orders for customer pickup, while upholding freshness and quality standards.

Join a team that emphasizes respect, integrity, and safety and supports training of new staff in a fast-paced environment. Ability to work with minors, individuals with special needs, and older adults is valued.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags and follow guidelines.
• Clear verbal and written communication skills.
• Basic math for counting and transactions.
• Capability to work in a fast-paced retail/warehouse setting.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete the selection process for on-line orders.
• Read and follow directions in notes.
• Ensure quality and freshness of all items.
• Communicate with customers via portable phone and respond professionally.
• Load orders into customers' cars at pickup and process through POS.
• Follow substitutions policies for out-of-stock items.
• Bag orders according to standards and report discrepancies to supervisor.
• Inspect equipment and report repairs to store e-Commerce supervisor.
• Assist in training new e-Commerce team members and meet productivity standards.
• Handle conflicts calmly and maintain honesty and integrity.

Skills

Work without supervision

Read shelf tags

Communication skills

Basic math

Fast-paced environment

Job description

Jobtome is hiring for an e-Commerce order fulfillment role in Bellbrook, OH. You will assemble online orders, process payments and coupons, and load orders for customer pickup, while upholding freshness and quality standards.

Join a team that emphasizes respect, integrity, and safety and supports training of new staff in a fast-paced environment. Ability to work with minors, individuals with special needs, and older adults is valued.