Online | Entry Level | Customer Support Coordinator | Hotels

Destination Services Network; Illinois; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible remote work

Onboarding and ongoing support

Opportunities for growth

Job summary

Destination Services Network is seeking a dependable Customer Support Coordinator for a fully remote role. You will respond to client inquiries, coordinate scheduling and service requests, and maintain precise client records.

The position emphasizes clear communication, organization, and delivering a positive client experience from a distributed team. The role suits detail-oriented, responsive individuals who thrive working independently with digital tools and can manage multiple tasks in a

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Respond to client inquiries and provide timely, professional support
• Assist with coordinating scheduling, reservations, and service requests
• Maintain accurate client records and support documentation in internal systems
• Communicate with clients via email, phone, and online platforms
• Track and follow up on open requests to ensure resolution
• Review service details and confirmations for accuracy
• Provide general administrative and customer support
• Collaborate with internal teams to ensure a smooth client experience

Skills

Communication

Organization

Remote work

Multitasking

Customer service

Reliable internet

Tools

Customer support tools

Job description

Position Overview

We are seeking a dependable and service-oriented Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment. This position focuses on communication, organization, and delivering a positive client experience.

This role is ideal for individuals who are detail-oriented, responsive, and comfortable working independently using digital tools.

Key Responsibilities

• Respond to client inquiries and provide timely, professional support
• Assist with coordinating scheduling, reservations, and service requests
• Maintain accurate client records and support documentation in internal systems
• Communicate with clients via email, phone, and online platforms
• Track and follow up on open requests to ensure resolution
• Review service details and confirmations for accuracy
• Provide general administrative and customer support
• Collaborate with internal teams to ensure a smooth client experience

Qualifications:

• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Comfortable using online systems and customer support tools
• Ability to manage multiple tasks in a remote environment
• Customer service or administrative experience preferred
• Reliable internet access and ability to work remotely

Preferred (Not Required)

• Experience in customer service, coordination, or administrative support
• Interest in travel, hospitality, or event-related services

What We Offer

• Flexible remote work environment
• Step-by-step onboarding and ongoing support
• Opportunities for growth and advancement based on performance
• Supportive and collaborative team environment

Work Environment

This is a remote role requiring a reliable internet connection and the ability to stay organized and self-directed in a virtual workspace.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.