Online | Entry Level | Customer Support Coordinator | Hotels

OpenKrill; United States; À distance; USD 42 000 - 62 000; Plein temps

Résumé du poste

OpenKrill is seeking a dependable Customer Support Coordinator to assist clients, manage support requests, and help coordinate scheduling in a remote environment. This role emphasizes clear communication, organization, and delivering a positive client experience while working independently with digital tools.

The successful candidate will be detail-oriented, responsive, and capable of handling multiple tasks remotely.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Experience with online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.

Responsabilités

• Respond to client inquiries with timely, professional support.
• Coordinate scheduling, reservations, and service requests.
• Maintain accurate client records in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track open requests and follow up to resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Connaissances

Communication skills

Organizational skills

Remote work

Customer service

Multitasking

CRM software

Ticketing systems

Outils

CRM software

Ticketing systems

Description du poste

Position Overview

We are seeking a dependable and service-oriented Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment. This position focuses on communication, organization, and delivering a positive client experience.

This role is ideal for individuals who are detail-oriented, responsive, and comfortable working independently using digital tools.

Key Responsibilities

• - Respond to client inquiries and provide timely, professional support
• - Assist with coordinating scheduling, reservations, and service requests
• - Maintain accurate client records and support documentation in internal systems
• - Communicate with clients via email, phone, and online platforms
• - Track and follow up on open requests to ensure resolution
• - Review service details and confirmations for accuracy
• - Provide general administrative and customer support
• - Collaborate with internal teams to ensure a smooth client experience

Qualifications:

• - Strong written and verbal communication skills
• - Excellent organizational skills and attention to detail
• - Comfortable using online systems and customer support tools
• - Ability to manage multiple tasks in a remote environment
• - Customer service or administrative experience preferred- Reliable internet access and ability to work remotely

Preferred (Not Required)

• - Experience in customer service, coordination, or administrative support
• - Interest in travel, hospitality, or event-related services

What We Offer

• - Flexible remote work environment
• - Step-by-step onboarding and ongoing support
• - Opportunities for growth and advancement based on performance
• - Supportive and collaborative team environment

Work Environment

This is a remote role requiring a reliable internet connection and the ability to stay organized and self-directed in a virtual workspace.