Online - Hotel Customer Service Coordinator - Entry Level

Wanderwell Collective; Maryland; Remote; USD 36,000 - 54,000; Full time

Job summary

Wanderwell Collective is seeking a Virtual Hotel Customer Service Coordinator to help clients arrange lodging for leisure, group, or business travel. You will ensure bookings run smoothly while delivering exceptional service.

In this remote role, you will understand client needs, provide hotel recommendations, confirm reservations, and manage changes, all while keeping detailed client records and communicating professionally.

Qualifications

• Organized and dependable.
• Comfortable with digital tools and remote communication.
• Friendly, professional demeanor.
• Willingness to learn the travel booking process.

Responsibilities

• Understand client needs and travel preferences.
• Provide hotel recommendations and confirm reservations.
• Manage booking changes and follow-up communication.
• Keep detailed, accurate client records.

Skills

Organised

Digital tools

Friendly demeanor

Willingness to learn

Job description

Position Summary

As a Virtual Hotel Customer Service Coordinator, you'll help clients arrange lodging for leisure, group, or business travel. You'll ensure each booking runs smoothly while upholding our commitment to exceptional service.

Responsibilities

• Understand client needs and travel preferences
• Provide hotel recommendations and confirm reservations
• Manage booking changes and follow-up communication
• Keep detailed, accurate client records

Requirements

• Organized and dependable
• Comfortable with digital tools and remote communication
• Friendly, professional demeanor
• Willingness to learn the travel booking process

Benefits

• Collaborative remote environment
• Hands-on guidance and self-paced training
• Access to industry partnerships and hotel programs

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.