Virtual Hotel Customer Service Coordinator

Careers In Travel | Destination Planners; New York (NY); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Collaborative remote environment

Hands-on guidance and self-paced training

Access to industry partnerships and hotel programs

Job summary

A leading travel service provider is seeking a Virtual Hotel Customer Service Coordinator to assist clients with lodging arrangements for travel. You will ensure smooth booking processes while providing exceptional service by understanding client needs and preferences. The ideal candidate should be organized, dependable, and comfortable using digital tools in a remote working environment. A friendly demeanor and a willingness to learn the travel booking process are required for this role. Competitive salary range is $35,000 - $65,000 a year.

Qualifications

• Organized and dependable individual required.
• Comfortable with digital tools and remote communication.
• Friendly and professional demeanor is essential.

Responsibilities

• Understand client needs and travel preferences.
• Provide hotel recommendations and confirm reservations.
• Manage booking changes and follow-up communication.
• Keep detailed, accurate client records.

Skills

Organized

Dependable

Comfortable with digital tools

Strong communication skills

Friendly demeanor

Job description

Location: Remote

Position Summary

As a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding Destination Knot’s commitment to exceptional service.

Responsibilities

• Understand client needs and travel preferences
• Provide hotel recommendations and confirm reservations
• Manage booking changes and follow-up communication
• Keep detailed, accurate client records

Requirements

• Organized and dependable
• Comfortable with digital tools and remote communication
• Friendly, professional demeanor
• Willingness to learn the travel booking process

Why Join Us

• Collaborative remote environment
• Hands-on guidance and self-paced training
• Access to industry partnerships and hotel programs

$35,000 - $65,000 a year