Online Grocery To-Go Lead

Food Lion; St. George (SC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

None

Job summary

Food Lion in Saint George, SC, is seeking a Front End/To Go operations leader to oversee online order fulfillment and customer service excellence. The role involves supervising front end activities, scheduling, and coordinating with department managers to ensure timely, accurate online orders.

The position emphasizes driving customer satisfaction, maintaining safety and quality standards, and aligning with Food Lion’s values while supporting store budget targets.

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• National Registry of Food Safety Professionals accreditation or similar, within 90 days.

Responsibilities

• Manage the Food Lion To Go operations, including hiring, training and developing department associates.
• Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
• Maintain effective work schedules for Food Lion To Go associates to meet business traffic requirements of on-line orders to minimize customer inconvenience, including assigning activities to associates during idle time
• Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
• Support the achievement of budgeted financial and operating results
• Proactively partner with department managers to ensure fresh orders, particularly those with out of stocks are handled properly
• Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items

Skills

Team leadership

Customer service

Interpersonal skills

Problem solving

Multitasking

Technical aptitude

Age requirement

Education

High school diploma or equivalent

Job description

Food Lion in Saint George, SC, is seeking a Front End/To Go operations leader to oversee online order fulfillment and customer service excellence. The role involves supervising front end activities, scheduling, and coordinating with department managers to ensure timely, accurate online orders.

The position emphasizes driving customer satisfaction, maintaining safety and quality standards, and aligning with Food Lion’s values while supporting store budget targets.