Online Grocery To-Go Lead

Food Lion; Fayetteville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Food Lion in Fayetteville, NC is seeking a Front End / To Go Operations Manager to lead the To Go team, supervise front-end associates, and drive exceptional customer service while achieving store goals. You will recruit, train, schedule, and evaluate staff, manage budgets and inventory, and partner with department managers to ensure timely online order fulfillment and safe, compliant operations.

The role requires strong leadership, communication, and problem solving, with a commitment to Food

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be accredited as a "Certified Food Safety Manager" or attend training within 90 days of employment; accreditation must be maintained.

Responsibilities

• Manage the Food Lion To Go operations, including hiring, training and developing department associates.
• Supervise the performance of all duties and responsibilities of department associates and provide ongoing performance management and appraisals.
• Maintain effective work schedules for To Go associates to meet online order needs.
• Provide leadership to promote Food Lion's Guiding Principles, Core Values, Vision and Strategy.
• Support the achievement of budgeted financial and operating results.
• Partner with department managers to ensure fresh orders and handle out-of-stock items properly.
• Ensure return-to-stock items are handled promptly, especially perishable items.
• Model outstanding customer service and use product knowledge to meet customer expectations.
• Control store expenses through proper ordering and use of supplies and equipment.
• Understand and utilize company tools and systems (ACIS, scheduling, CAO, etc.).
• Ensure department appearance, safety, food safety, and sanitation standards.
• Have a complete understanding of scheduling, sales, projections, wage percentages, interviewing and hiring processes, training, and internal company information.
• Observe and correct unsafe conditions and report accidents.
• Greet customers and assist with orders; retrieve carts; report equipment issues; perform other duties as assigned.

Skills

Team leadership

Store operations knowledge

Customer service

Communication skills

Problem solving

Age eligibility

Education

High school diploma or equivalent

Job description

Food Lion in Fayetteville, NC is seeking a Front End / To Go Operations Manager to lead the To Go team, supervise front-end associates, and drive exceptional customer service while achieving store goals. You will recruit, train, schedule, and evaluate staff, manage budgets and inventory, and partner with department managers to ensure timely online order fulfillment and safe, compliant operations.

The role requires strong leadership, communication, and problem solving, with a commitment to Food