Online Grocery Pickup Specialist

Kroger Family of Companies; Brownstown Charter Township (MI); On-site; USD 16,531,000 - 20,664,000; Part time

Job summary

Kroger Family of Companies is seeking an In-Store Online Grocery Pick-Up Clerk to efficiently select and assemble online orders, process payments, and load orders for customer pickup. You will maintain freshness, communicate substitutions, and provide a positive service experience in a fast-paced store environment.

Responsibilities include following bagging standards, coordinating with the e-Commerce team, and ensuring accurate order fulfillment while upholding food safety and local regulations.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral and written communication skills.
• Desired experience as a personal shopper, in production oriented or warehouse environments.

Responsibilities

• Select and gather products for on-line orders.
• Initiate and complete selection process for on-line orders.
• Assemble orders, process coupons and payment, and load orders to cars at pick-up.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers at pick-up.
• Meet/exceed customer expectations for easy shopping, freshness, and cleanliness.
• Adhere to laws, food safety procedures and company guidelines.
• Receive orders from Order Selector and store products in proper temperature zones.
• Read and follow directions in the note section.
• Ensure quality and freshness of all items selected.
• Communicate with customers via portable phone and respond professionally.
• Load orders into customers' cars and verify accuracy.
• Provide a positive customer service experience that encourages repeat on-line shopping.
• Process orders through the POS system.
• Follow substitutions policy for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to e-Commerce supervisor.
• Inspect equipment and report needed repairs to management.
• Perform opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a fast-paced environment.
• Manage conflict in a professional, cooperative manner.
• Act with honesty and integrity regarding information.
• Follow directions and seek help to resolve issues.
• Provide support.

Skills

Customer service

Attention to detail

Shelf tag reading

Basic math

Communication skills

Job description

Kroger Family of Companies is seeking an In-Store Online Grocery Pick-Up Clerk to efficiently select and assemble online orders, process payments, and load orders for customer pickup. You will maintain freshness, communicate substitutions, and provide a positive service experience in a fast-paced store environment.

Responsibilities include following bagging standards, coordinating with the e-Commerce team, and ensuring accurate order fulfillment while upholding food safety and local regulations.