Online Grocery Pick-Up Specialist

Kroger Family of Companies; Novi (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Kroger Family of Companies is hiring for an Online Grocery Pick-Up Clerk/In-Store Grocery Shopper. The role focuses on selecting and gathering products for on-line orders with attention to freshness and quality, handling payments, and loading orders into customers' cars at pickup.

The position emphasizes excellent communication, ability to work without supervision, and adherence to safety and POS procedures in a fast-paced store environment in Novi, MI.

Qualifications

• Ability to work without supervision.
• Read shelf tags.
• Basic math skills (i.e., counting, addition, and subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Online Grocery Pick-Up Clerk selects and gathers products for on-line orders with freshness and quality.
• Initiate and complete selection process for on-line orders.
• Assemble orders, process coupons and payment, and deliver and load orders to cars for pick up.
• Scan and bag orders following bagging standards.
• Communicate substitutions or exceptions to customer order at pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via portable phone in a professional manner.
• Retrieve each customer’s order from staging locations and load into customers’ cars.
• Provide positive customer service that encourages repeat on-line shopping.
• Process orders through the POS system.
• Follow policies to determine substitutions for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and temperature-type issues to the e-Commerce supervisor.
• Inspect equipment and notify management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflicts in a constructive manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Provide support to customers.

Skills

Excellent oral/written communication

Ability to work without supervision

Read shelf tags

Basic math

Job description

Kroger Family of Companies is hiring for an Online Grocery Pick-Up Clerk/In-Store Grocery Shopper. The role focuses on selecting and gathering products for on-line orders with attention to freshness and quality, handling payments, and loading orders into customers' cars at pickup.

The position emphasizes excellent communication, ability to work without supervision, and adherence to safety and POS procedures in a fast-paced store environment in Novi, MI.