Online Grocery Pick-Up Specialist

Kroger; Novi (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Novi, MI is hiring an Online Grocery Pick-Up Clerk to select and assemble customers' online orders with attention to freshness and quality. You will process coupons and payments, and load orders into customers' cars at pickup, while delivering a positive customer service experience that encourages return visits to online shopping.

As part of the E-Commerce team, you will scan and bag orders, communicate substitutions when needed, and uphold bagging standards and store guidelines in a

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills.
• Excellent oral/written communication skills.

Responsibilities

• Online Grocery Pick-Up Clerk selects and gathers products for customers' online orders with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process for online orders.
• Assemble online orders, process coupons and payment, deliver and load orders to cars at pickup.
• Scan and bag orders on the go while following bagging standards.
• Communicate substitutions or exceptions to customers during pickup.
• Meet/exceed customer expectations for ease of shopping, freshness, and cleanliness.
• Adhere to laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store in optimal temperature zones.
• Follow directions and resolve issues professionally.

Skills

Attention to detail

Customer service

Reading/comprehension

Basic math

Communication

Job description

Kroger in Novi, MI is hiring an Online Grocery Pick-Up Clerk to select and assemble customers' online orders with attention to freshness and quality. You will process coupons and payments, and load orders into customers' cars at pickup, while delivering a positive customer service experience that encourages return visits to online shopping.

As part of the E-Commerce team, you will scan and bag orders, communicate substitutions when needed, and uphold bagging standards and store guidelines in a