Online Grocery Pick-Up Specialist

Kroger Family of Companies; Longview (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies in Texas is seeking an Online Grocery Pick-Up Clerk to efficiently select and gather products for customers' online orders, process coupons and payments, and load orders into customers' cars for pickup, ensuring freshness and quality.

The role emphasizes delivering a positive customer experience, adhering to food safety guidelines, and collaborating with the e-commerce team on substitutions and order accuracy in a fast-paced store environment.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (i.e., counting, addition, and subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Select and gather products for customers' online orders with attention to freshness and quality.
• Process coupons and payment and load orders into customers' cars during pickup.
• Provide a positive customer service experience that encourages return to online shopping.
• Scan and bag orders while following bagging standards and communicate substitutions or exceptions to customers.
• Meet or exceed productivity standards in a high-paced environment.
• Follow policies to determine substitutions for out-of-stock items and maintain organization of staging areas.

Skills

Read shelf tags

Work independently

Basic math

Excellent communication

Job description

Kroger Family of Companies in Texas is seeking an Online Grocery Pick-Up Clerk to efficiently select and gather products for customers' online orders, process coupons and payments, and load orders into customers' cars for pickup, ensuring freshness and quality.

The role emphasizes delivering a positive customer experience, adhering to food safety guidelines, and collaborating with the e-commerce team on substitutions and order accuracy in a fast-paced store environment.