Online Grocery Pick-Up Clerk

Kroger in; Rome (GA); On-site; USD 12,000 - 18,000; Full time

Job summary

Kroger is seeking an Online Grocery Pick-Up Clerk to ensure customer satisfaction through efficient order assembly and quality service. Candidates will thrive in a fast-paced environment, honoring food safety and accuracy while managing customer interactions for a seamless shopping experience.

Benefits

Comprehensive health benefits including medical, dental, vision, and prescription coverage.

Flexible scheduling for full- and part-time roles.

Up to $21,000 in tuition reimbursement.

Emotional and financial support via free counseling.

Associate discounts on various products.

Qualifications

• Ability to work in a fast-paced environment.
• Self-driven and eager to learn.
• Must adhere to company guidelines.

Responsibilities

• Select and gather products for customers' online orders.
• Assemble orders and ensure order accuracy.
• Provide excellent customer service and manage out-of-stock substitutions.

Skills

Customer Service

Conflict Management

Food Safety Compliance

Job description

Online Grocery Pick-Up Clerk (Finance)

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars upon arrival. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Founded over a century ago as a small Cincinnati grocery store, we have grown into the nation's largest grocer with nearly 2,800 stores across 35 states under 28 different names. As America's grocer, we pride ourselves on bringing diverse teams together with a passion for food and people, united by the purpose: To Feed the Human Spirit. We innovate continuously to create exceptional experiences for our customers, communities, and colleagues, with food at the center of it all.

Here, people matter. We aim to provide the ingredients you need to craft your success at work and in life. We support your growth with value and care. If you're caring, purpose-driven, and eager to learn, your potential is unlimited.

Whether seeking a part-time role or a new career, we have a fresh opportunity for you. Apply today to join our Kroger family!

What you'll receive from us:

• Comprehensive health benefits including medical, dental, vision, and prescription coverage through company or collective bargaining plans.
• Flexible scheduling for full- and part-time roles, with paid time off, holidays, and sick leave based on eligibility and tenure.
• Emotional and financial support via free counseling and confidential financial tools and coaching.
• Associate discounts on various products including food, travel, and technology.
• Up to $21,000 in tuition reimbursement through our Continuing Education program.
• Opportunities for growth through extensive training and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.

In-Store Grocery Shoppers initiate and complete the selection process for online orders. The Online Grocery Pick-Up team assembles orders, processes coupons and payments, and loads orders into customers' cars. They also scan and bag orders, follow bagging standards, and communicate substitutions or exceptions to customers at pick-up.

Responsibilities include meeting customer expectations for ease of shopping, variety, freshness, and cleanliness; adhering to all food safety laws and company guidelines; storing products in optimal conditions; ensuring order accuracy; and providing excellent customer service.

Additional duties involve following POS procedures, managing out-of-stock substitutions, maintaining cleanliness, reporting discrepancies, inspecting equipment, and assisting in training new team members. The role requires the ability to work in a fast-paced environment, manage conflicts professionally, act with integrity, and support customers with special needs.