Online Grocery Pick-Up Clerk

Kroger in; Powell (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company is seeking an Online Grocery Pick-Up Clerk to efficiently select and gather products for customers' online orders. This role emphasizes customer service, order accuracy, and adherence to food safety procedures. Ideal candidates will have experience in customer service and a commitment to quality and integrity.

Qualifications

• Experience in customer service and handling conflicts professionally.

Responsibilities

• Select and gather products for online orders, ensuring freshness.
• Assemble orders, process payments, and load orders into cars.
• Maintain cleanliness of staging areas and assist in training new team members.

Skills

Customer Service

Conflict Management

Job description

Online Grocery Pick-Up Clerk (Finance)

1. Select and gather products for customers' online orders efficiently, ensuring freshness and quality.
2. Assemble online orders, process coupons and payments, and deliver and load orders into customers' cars upon arrival.
3. Provide a positive customer service experience to encourage repeat online shopping.
4. Follow all food safety procedures, local, state, and federal laws, and company guidelines.
5. Ensure order accuracy, quality, and freshness, and communicate substitutions or exceptions to customers at pick-up.
6. Maintain organization and cleanliness of staging areas and equipment.
7. Assist in training new team members and support team productivity standards.
8. Manage conflicts professionally and act with honesty and integrity regarding customer and business information.
9. Support and assist customers, including minors, individuals with special needs, and older adults.
10. Perform opening and closing procedures as required.

Note: The original description contained extensive information about company history, values, benefits, and general job expectations. The refined version focuses specifically on the core responsibilities and minimum requirements relevant to the role of Online Grocery Pick-Up Clerk, removing extraneous details for clarity and conciseness.