Online Grocery Pick-Up Clerk

Kroger in; Greenwood (IN); On-site; USD 30,000 - 40,000; Part time

Job summary

Kroger is looking for an Online Grocery Pick-Up Clerk to efficiently select and gather products for online orders while providing excellent customer service. This role involves assembling orders, processing payments, and ensuring customer satisfaction. Join Kroger to grow your career in a supportive environment with numerous benefits.

Benefits

Healthcare options including medical, dental, and vision.

Flexible scheduling with paid time off.

Tuition reimbursement opportunities up to $21,000.

Employee Assistance Program and financial tools.

Associate discounts on various purchases.

Qualifications

• Experience in customer service roles is preferred.
• Ability to handle conflicts professionally and work in a fast-paced environment.
• Willingness to learn and adapt.

Responsibilities

• Select and gather products for online orders efficiently.
• Process payment and load orders into customers' vehicles.
• Communicate order adjustments to customers and ensure service expectations are met.

Skills

Customer Service

Attention to Detail

Time Management

Job description

Online Grocery Pick-Up Clerk (Finance)

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars upon arrival. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

From a small Cincinnati grocery store over a century ago, we've grown into the nation's largest grocer with nearly 2,800 stores across 35 states under 28 different names. As America's grocer, we pride ourselves on bringing diverse teams together with a passion for food and people, all with the purpose: To Feed the Human Spirit. We innovate continuously to create amazing experiences for our customers, communities, and colleagues, with food at the center.

We value people. That's why we strive to provide the ingredients for your success both at work and in life. We support your growth with value and care, helping you feed your future. If you're caring, purpose-driven, and eager to learn, your potential is unlimited.

Whether seeking a part-time role or a new career, we have a fresh opportunity for you. Apply today to join our Kroger family!

What you'll receive from us:

• Comprehensive benefits supporting your well-being—physical, emotional, financial, and more. Access to:
• A wide range of healthcare options, including medical, dental, vision, and prescriptions, through company or union plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holidays and sick leave based on eligibility and tenure.
• Support services like free counseling and confidential financial tools through our Employee Assistance Program and Goldman Sachs Ayco.
• Associate discounts on various purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over your career via our Continuing Education program.
• Opportunities for growth through extensive training and diverse career paths.

For more details on benefits and eligibility, please visit our Benefits Page.

Job Responsibilities:

• Initiate and complete selection for customers' online orders.
• Assemble orders, process coupons and payments, and load orders into customers' cars.
• Follow bagging standards while scanning and packing orders.
• Communicate substitutions or exceptions to customers at pick-up.
• Ensure customer expectations for ease, variety, freshness, and cleanliness are met or exceeded.
• Follow all safety, legal, and company guidelines.
• Store products in appropriate temperature zones, ensuring quality and freshness.
• Respond professionally to customer calls and inquiries.
• Verify order accuracy and load orders into customers' vehicles.
• Provide excellent customer service to encourage repeat business.
• Process orders through the POS system and handle out-of-stock substitutions appropriately.
• Maintain cleanliness and organization of staging areas and equipment.
• Report discrepancies and equipment issues to management.
• Assist in training new team members and perform opening and closing procedures.
• Meet productivity standards and work cooperatively in a fast-paced environment.
• Manage conflicts professionally and act with honesty and integrity.
• Support customers with special needs, minors, and older adults.
• Perform essential job functions with or without reasonable accommodations.