Online Order Fulfillment & Customer Service Specialist

The Kroger Co.; Gardnerville (MO); On-site; USD 17,000 - 21,000; Full time

Job summary

The Kroger Co. is hiring for an in-store e-Commerce Order Selector to assemble customers’ online orders with care for freshness and quality. You will process payments and assist customers, including substitutions, while loading completed orders into customers’ cars at pickup.

Maintain shop cleanliness and follow safety guidelines in a fast-paced setting. Candidates should excel in customer service, communicate clearly, and work well in a team.

Qualifications

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for customers' online orders.
• Process substitutions and communicate changes to customers at pickup.

Responsibilities

• Assemble customers' online orders with attention to freshness and quality.
• Process orders through the POS system accurately.
• Load orders into customers' cars at pickup with care and efficiency.
• Maintain staging areas and equipment in clean, organized condition.

Skills

Customer service orientation

Communication skills

Fast-paced environment

Teamwork

Problem solving

Attention to detail

Tools

POS system

Job description

The Kroger Co. is hiring for an in-store e-Commerce Order Selector to assemble customers’ online orders with care for freshness and quality. You will process payments and assist customers, including substitutions, while loading completed orders into customers’ cars at pickup.

Maintain shop cleanliness and follow safety guidelines in a fast-paced setting. Candidates should excel in customer service, communicate clearly, and work well in a team.