Online Grocery Order Fulfillment Specialist

Brookshire Grocery Company; Emory (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401(k) plan

Employee discounts

Scholarships

Outdoor recreation area

Job summary

Brookshire Grocery Company in Tyler, Texas, is hiring for an online order picker and customer service role. You will select items quickly and accurately, assist customers with substitutions, and ensure safe handling and accurate checkout totals for pickup orders.

This entry-level position emphasizes teamwork, adaptability, and food safety knowledge while offering growth opportunities within BGC's store network across TX, LA, AR, and OK.

Qualifications

• Basic cash handling and math skills.
• Understanding of food safety and quality standards.
• Knowledge of temperature and refrigeration rules for perishable items.
• Ability to judge ripeness in produce and call substitutions when needed.
• Strong written and verbal communication with customers and partners.
• Willingness to work flexible shifts including nights, weekends and holidays.

Responsibilities

• Prepares online customer orders by selecting product quickly and accurately.
• Ensures accurate checkout totals and processes orders for pickup.
• Identifies out-of-stocks and suggests substitutions or promotions.
• Maintains clean, safe work area and proper handling of items.
• Assists customers with questions, substitutions, and complaints.
• Learns new store systems and processes to improve order accuracy.

Skills

Cash register basics

Math and counting

Food quality knowledge

Temperature/refrigeration knowledge

Produce ripeness judgment

Effective communication

Customer service

Multi-tasking

Attention to hazards

Technology systems literacy

Flexible schedules

Job description

Brookshire Grocery Company in Tyler, Texas, is hiring for an online order picker and customer service role. You will select items quickly and accurately, assist customers with substitutions, and ensure safe handling and accurate checkout totals for pickup orders.

This entry-level position emphasizes teamwork, adaptability, and food safety knowledge while offering growth opportunities within BGC's store network across TX, LA, AR, and OK.