Online Grocery Fulfillment Specialist

Kroger Family of Companies; Ashland (KY); Presencial; USD 17 000 - 22 000; Tempo integral

Resumo da oferta

Kroger Family of Companies is seeking team members to pick and assemble online orders for customers in a fast-paced store environment. You will ensure item freshness, accuracy, and timely pickup, while maintaining clean, organized staging areas and providing exceptional customer service.

Responsibilities include processing online orders through the POS system, handling substitutions, and training new e-Commerce staff as needed. This role emphasizes honesty, integrity, and strong teamwork.

Qualificações

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).

Responsabilidades

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Receive customers’ orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for customers’ online orders.
• Read and follow directions in the notes section and ensure order accuracy.
• Process orders through the POS system and handle substitutions when items are out of stock.
• Scan and bag orders, following bagging standards and communicate substitutions to customers at pickup.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to the e-Commerce supervisor.
• Assist in training new e-Commerce team members and meet productivity standards.

Conhecimentos

Customer service

Stocking shelves

Reading shelf tags

Basic math

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Kroger Family of Companies is seeking team members to pick and assemble online orders for customers in a fast-paced store environment. You will ensure item freshness, accuracy, and timely pickup, while maintaining clean, organized staging areas and providing exceptional customer service.

Responsibilities include processing online orders through the POS system, handling substitutions, and training new e-Commerce staff as needed. This role emphasizes honesty, integrity, and strong teamwork.