Online Aisles Fulfillment Manager

Hy-Vee, Inc.; Mankato (MN); On-site; USD 21,000 - 26,000; Full time

Job summary

Hy-Vee, Inc. is seeking an Aisles Online Manager to oversee the planning, staffing, and day-to-day operations of the store's online shopping fulfillment.

You will lead a team to ensure orders are picked, packed, and delivered on time while upholding Hy-Vee's customer experience standards. You will recruit and develop department staff, resolve customer issues, and continuously seek improvements in the online shopping process.

Qualifications

• Customer service mindset and team leadership experience.
• Strong communication and organizational abilities, with attention to detail.
• Problem solving and ability to adapt in a fast-paced retail environment.

Responsibilities

• Deliver outstanding customer service and resolve issues.
• Oversee online order fulfillment from order to delivery.
• Recruit, train, schedule, and develop department staff.
• Provide ongoing education on policies and best practices.
• Ensure food safety guidelines are followed throughout fulfillment.
• Instruct and coordinate work, addressing employee concerns as needed.
• Recommend employee discipline when required.
• Handle phones and emails promptly with friendly service.
• Follow Hy-Vee dress code and guidelines.
• Assist with special projects as needed.

Skills

Customer service

Team leadership

Communication

Organizational skills

Problem solving

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. is seeking an Aisles Online Manager to oversee the planning, staffing, and day-to-day operations of the store's online shopping fulfillment.

You will lead a team to ensure orders are picked, packed, and delivered on time while upholding Hy-Vee's customer experience standards. You will recruit and develop department staff, resolve customer issues, and continuously seek improvements in the online shopping process.