Online Grocery Picker & Order Fulfillment Specialist

Kroger Co.; Dayton (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Kroger Co. in Dayton, OH is seeking a detail-oriented e-Commerce Order Selector to assemble online orders for pickup. You will ensure freshness, manage substitutions, and process payments at pickup while delivering friendly service that encourages customers to return.

You will follow store guidelines, maintain organized staging areas, and adapt to new processes. Training will be provided for new team members, and you will strive to meet productivity standards in a fast-paced environment.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, and subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for customers’ on-line orders.
• Follow directions from note sections and communicate substitutions when needed.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via portable phone and respond professionally.
• Retrieve orders from staging locations and load into customers’ cars.
• Process orders through the POS system and handle substitutions for out-of-stock items.
• Follow policies to determine appropriate substitutions and ensure accuracy.
• Scan and bag orders following bagging standards.
• Notify customers of substitutions or exceptions at pickup time.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies and temperature-related issues to e-Commerce supervisor.
• Inspect equipment and notify management of repairs needed.
• Perform opening and closing procedures.
• Learn and adapt to new processes and assist in training new team members.
• Meet/exceed productivity standards and work cooperatively in fast-paced environments.
• Handle conflicts professionally and maintain honesty and integrity in customer and business information.

Skills

Ability to work without supervision

Read shelf tags

Oral/written communication

Basic math skills

Job description

Kroger Co. in Dayton, OH is seeking a detail-oriented e-Commerce Order Selector to assemble online orders for pickup. You will ensure freshness, manage substitutions, and process payments at pickup while delivering friendly service that encourages customers to return.

You will follow store guidelines, maintain organized staging areas, and adapt to new processes. Training will be provided for new team members, and you will strive to meet productivity standards in a fast-paced environment.