Online Fulfillment Team Lead - Customer-First Ops

Morrisons; Riverside (CA); In loco; USD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous holiday entitlement

15% discount in our supermarkets and 


Additional 10% discount card for a 


Career progression and development

Subsidised in-store cafe

Free parking

Competitive pension and life assurance

Healthcare / Wellbeing benefits

Descrizione del lavoro

Morrisons is seeking an Online Team Leader to guide and support a team responsible for picking, packing, and dispatching online orders. You will coach staff, streamline processes, and build cross‑functional relationships to maintain service levels.

You’ll lead by example, focusing on customer satisfaction, operational efficiency, and compliance with store policies while ensuring orders go out on time and to the required standard.

Competenze

• Experience leading online order picking and despatch.
• Coaching teams to meet deadlines.
• Strong customer service focus.
• Ability to build cross-functional relationships.
• Knowledge of store policies and compliance.

Mansioni

• Lead and coordinate team to ensure orders are picked, packed, and ready on time.
• Coach team and drive high performance.
• Analyze department data with Online Manager to identify improvements.
• Maintain safety and compliance.
• Deliver outstanding service with a customer-centric mindset.

Conoscenze

Team Leadership

Coaching

Operations Knowledge

Customer Service

Data Analysis

Descrizione del lavoro

Morrisons is seeking an Online Team Leader to guide and support a team responsible for picking, packing, and dispatching online orders. You will coach staff, streamline processes, and build cross‑functional relationships to maintain service levels.

You’ll lead by example, focusing on customer satisfaction, operational efficiency, and compliance with store policies while ensuring orders go out on time and to the required standard.