Online Fulfillment Team Leader

Morrisons; New York (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in our supermarkets and便利

Additional 10% discount card for a not

Job summary

Morrisons is seeking an Online Team Leader to direct and support the team responsible for picking, packing and ensuring online orders are ready on time. You’ll coach colleagues, streamline processes and build cross-functional relationships across the store to keep customer service levels high.

You’ll lead by example, monitor performance, and ensure safe, compliant operations while maintaining a fast-paced, customer‑focused environment.

Qualifications

• Experience leading online order operations and coaching teams.
• Strong customer service focus and ability to improve processes.
• Proven ability to meet deadlines and work in a fast-paced environment.

Responsibilities

• Lead and coach the online team to ensure orders are picked, packed, and dispatched on time.
• Develop cross-functional relationships across the store to maintain high service levels.
• Analyse performance data to identify improvements and drive efficiency.
• Ensure compliance with safety, legal obligations, and store policies.

Job description

Morrisons is seeking an Online Team Leader to direct and support the team responsible for picking, packing and ensuring online orders are ready on time. You’ll coach colleagues, streamline processes and build cross-functional relationships across the store to keep customer service levels high.

You’ll lead by example, monitor performance, and ensure safe, compliant operations while maintaining a fast-paced, customer‑focused environment.