Online Team Leader — Fast-Paced, Customer-First Ops

Morrisons; Livingston (SC); Sur place; USD 35 000 - 45 000; Plein temps

Résumé du poste

Morrisons is seeking an Online Team Leader to guide and support a team ensuring every order is picked, packed and ready on time, delivering outstanding service. You will lead with a customer-centric mindset, coaching colleagues and building cross-functional links across the store to keep customer satisfaction high.

You will drive process improvements, analyse departmental data with the Online Manager, and ensure compliance with store policies while maintaining high standards of safety and

Qualifications

• Experience coaching teams to meet deadlines.
• Ability to build strong working relationships across the store.
• Effective workload management and prioritization.
• Commitment to high standards of safety and compliance.

Responsabilités

• Lead the team to deliver outstanding service with a customer-centric mindset.
• Coordinate picking and despatch routines and coach the team to high performance.
• Analyse department data with Online Manager to identify improvements and speed up processes.
• Maintain department standards, ensure compliance with legal obligations and store policies, manage workload.

Connaissances

Online order routines

Team coaching

Leadership

Description du poste

Morrisons is seeking an Online Team Leader to guide and support a team ensuring every order is picked, packed and ready on time, delivering outstanding service. You will lead with a customer-centric mindset, coaching colleagues and building cross-functional links across the store to keep customer satisfaction high.

You will drive process improvements, analyse departmental data with the Online Manager, and ensure compliance with store policies while maintaining high standards of safety and