Online Experience Guide

Different Technologies Pty Ltd.; Richmond (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid training

PTO

Job summary

Recharged is seeking an energetic Online Experience Guide to be the first voice customers hear as they navigate the EV buying and selling journey—building genuine relationships over inbound and outbound calls, answering questions, and guiding them toward the right next step. This is an entry level position with room for growth.

You will thrive in a fast-paced startup, stay current with product updates, verify documentation, and deliver professional interactions on every call.

Qualifications

• Experience in customer service, retail or call center preferred.
• Interest in or willingness to learn about electric vehicles.
• Excellent verbal communication and friendly phone presence.
• Comfortable navigating multiple computer systems and learning new tools.
• Strong attention to detail when handling sensitive documentation.

Responsibilities

• Build genuine relationships with customers, guiding them through their EV journey via inbound/outbound calls and chat.
• Adapt to a fast-paced environment and stay updated with product changes.
• Actively listen to customer needs and provide real-time solutions.
• Review and verify customer documentation accurately as part of casework.
• Deliver high-quality, professional interactions on every call.
• Other duties as assigned

Skills

Customer service

EV interest

Verbal communication

Tech-savvy

Attention to detail

Adaptability

English proficiency

Job description

About Recharged

Recharged is on a mission to accelerate electric vehicle (EV) adoption with the first end-to-end e-commerce marketplace designed specifically for used EV buyers and sellers. Recharged is committed to making electric vehicles more accessible and affordable to consumers, while also serving dealers, fleets, and other companies navigating the transition to electric vehicles.

About the Role

We're looking for an energetic and empathetic Online Experience Guide to join our team. In this role, you'll be the first voice customers hear as they navigate the Recharged EV buying and selling journey — building genuine relationships over inbound and outbound calls, answering questions, and guiding them toward the right next step in their transaction. This is an entry level position with lots of room for growth.

Key Responsibilities

• Build genuine relationships with customers, guiding them through their EV buying or selling journey with empathy and expertise via inbound/outbound calls and chat


• Adapt and thrive in a fast-paced environment where new products and EV technology keep us ahead of the competition; staying current with product updates is part of the day-to-day


• Actively listen to customer needs and use critical thinking to find effective solutions in real time


• Review and verify customer documentation accurately and efficiently as part of casework


• Deliver high-quality, professional interactions on every call.


• Other duties as assigned

Skills and Qualifications

• Experience in a customer service, retail, or call center role preferred


• Interest in or willingness to learn about electric vehicles


• Excellent verbal communication skills and a friendly, patient phone presence


• Comfortable navigating multiple computer systems and learning new tools quickly


• Strong attention to detail, especially when handling sensitive documentation


• Ability to work in a fast-paced environment and adapt to change


• Ability to read, write, speak, and understand English

Why Join Recharged?

Working at Recharged offers the opportunity to be a part of a rapidly-growing startup that's transforming the way people buy and sell EVs. You'll have the chance to make a significant impact and accelerate the adoption of EVs!

What we offer-

• Medical, Dental and Vision insurance


• 401k


• Paid training


• PTO (Full time employees)

Interviewing with us-

We're a fun and laid back crew, but we also take our jobs and the hiring process seriously. This may seem obvious to most, but please make sure to be prepared for your interview(s), video chat ready with good sound and no distracting backgrounds, [in-person] dressed business casual, and come with questions. We like answering questions and if we don't have the answers, we'll get them for you.
We are excited to expand our company and look forward to the possibility of you joining our team