Online Customer Support Agent

TurboTax; Lincoln (NE); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their customer service team. As a representative, you will assist customers with inquiries related to tax software, providing exceptional support and guidance. This role offers the flexibility to work from home and set your own schedule, making it an ideal opportunity for those looking for work-life balance. With a competitive hourly wage and bonus opportunities, this position not only allows you to grow your skills but also to make a significant impact in helping customers navigate their tax needs. If you have a passion for helping others and are eager to learn, this role is perfect for you.

Benefits

Flexible schedule

Work from home

Turbo Bonus Boost

Certification bonus

Qualifications

• No specific accounting background required, just enthusiasm to learn.
• Strong communication skills are essential for assisting customers.

Responsibilities

• Assist TurboTax customers with questions about products and tax software.
• Provide clear and empathetic solutions to customer inquiries.

Skills

Strong communication skills

Customer service orientation

Ability to learn quickly

Job description

• 5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday
• Fast 20 hour Certification
• TurboTax is looking for 2000+ people

More about the role:

• As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern downloading, logging in, getting started with basic navigation, importing documents, printing and filing, and very basic tax questions. We’ll give you amazing continuous support for everything.
• Get paid $18.50 per hour¹
• 5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available; must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify²
• Earn a $310 bonus just for participating in getting certified as a TurboTax Product Expert³
• Certification takes place over 3 days
• Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday
• Minimum 30 hours per week required; want to work more? Go for it!¹
• You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus, support an (MPS) Marketplace Performance Specialist as your advocate.

Required Experience & Skills:

To be successful in this gig as a Service Provider for TurboTax, you will need to be proficient in the following:

• This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
• Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
• The ability to understand and empathize with our customers' needs while driving innovation and providing top-notch service.