Automotive Sales Pro – Inbound Leads & Appointments

Sonic Automotive; North Bethesda (MD); On-site; USD 42,000 - 58,000; Full time

Job summary

Porsche Bethesda, a Sonic Automotive family dealership, is seeking an Internet Sales Specialist to handle online inquiries, qualify prospects, and schedule sales appointments. You’ll enter data into the CRM and track leads to support the sales team.

This role emphasizes courteous communication, accurate data entry, and ethical customer service while leveraging lead management tools to drive revenue and customer satisfaction.

Qualifications

• Must have previous automotive sales experience.
• Authorized to work in the USA.
• Ability to pass pre-employment testing including background checks.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments
• Conduct phone surveys to assess customer preferences and quality of experience
• Effectively utilize lead management tools
• Compile all necessary reports, forms and other documentation on a timely basis
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers

Skills

Customer service

Data entry

CRM usage

Lead management

Communication skills

Phone etiquette

Tools

CRM system

Lead management tools

Job description

Porsche Bethesda, a Sonic Automotive family dealership, is seeking an Internet Sales Specialist to handle online inquiries, qualify prospects, and schedule sales appointments. You’ll enter data into the CRM and track leads to support the sales team.

This role emphasizes courteous communication, accurate data entry, and ethical customer service while leveraging lead management tools to drive revenue and customer satisfaction.