Online Car Sales & Appointment Specialist

Momentum BMW; Long Beach (CA); On-site; USD 25,000 - 41,000; Full time

Job summary

Momentum BMW in Long Beach, CA seeks a Sales Agent (eSales) to respond to internet inquiries, manage customer data in CRM, and generate sales appointments. The role emphasizes professional, accurate communication and the use of lead management tools to track customer interest.

You will be trained on product inventory, financing and incentives, and work with a high-activity online inquiry flow. The position offers base pay plus commission and potential production bonuses based on performance.

Qualifications

• Authorized to work in the USA.
• Must pass pre-employment testing including background checks, MVR, drug test, credit report, and valid driver license.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM.
• Generate sales appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior and provide the highest degree of customer satisfaction.

Skills

CRM proficiency

Lead management

Customer service

Phone surveys

Tools

CRM software

Lead management tools

Job description

Momentum BMW in Long Beach, CA seeks a Sales Agent (eSales) to respond to internet inquiries, manage customer data in CRM, and generate sales appointments. The role emphasizes professional, accurate communication and the use of lead management tools to track customer interest.

You will be trained on product inventory, financing and incentives, and work with a high-activity online inquiry flow. The position offers base pay plus commission and potential production bonuses based on performance.