Online Auto Sales Specialist

Lexus of Woodland Hills; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life

401K

Health & Wellness Program

Job summary

Lexus of Woodland Hills in Los Angeles, CA is seeking an Internet Sales Professional to present new and pre-owned vehicles online and in person, qualify leads, and build lasting customer relationships.

The ideal candidate has 2–3 years of automotive internet sales experience or related customer service, strong communication, and a self-motivated, professional attitude. This role offers competitive pay, benefits, and opportunities for growth.

Qualifications

• 2-3 years' automotive Internet Sales experience preferred.
• Previous Internet Sales or Customer Service experience (any industry) a plus.
• Able to achieve goals with limited direct supervision.
• Able to multi-task.
• Excellent client customer service and satisfaction skills.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
• Must be Internet savvy with excellent written and internet communication skills.
• Excellent telephone and customer service skills, including the ability to smile.
• Must be able to develop relationships with vendors.
• Must be able to work well in a process‑driven environment.
• Must conduct oneself in a professional manner at all times.
• Must have confidence in your ability to be successful.
• Must strive to respect and facilitate teamwork within all departments.
• Professional appearance and work ethic.
• Self‑starter and self‑motivation
• Bilingual a PLUS!
• Lexus experience a PLUS!

Responsibilities

• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing and contrasting competitive models; and explaining warranties and services.
• Helps customer with vehicle selection and promotes model options and features, value‑add products and services, and purchase and finance options following dealership policies.
• Conducts vehicle test drives and ensures all speed limits all other rules of the road are followed.
• Continuously learns about product updates, features, accessories, and inventory and their benefits to the customer.
• Helps facilitate delivery by providing a clear explanation of vehicle and features operation, warranty, and servicing requirements.
• Learns to overcome objections, ask for the sale, negotiate price, complete sales or purchase agreement, and explain and offer warranties service and finance.
• Maintains accurate sales documentation.
• Maintains high CSI (Customer Satisfaction Index) a MUST!!
• Maintains an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains up‑to‑date knowledge of all vehicles, accessories, financing options, and promotions.
• Negotiates sale closure in a clear, concise, and highly ethical fashion.
• Prospects daily for potential customers and maintains consistent rapport with previously sold customers.
• Provides sales management information by completing required reports.
• Attends sales meetings and training sessions as required.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co‑workers and vendors.
• Follow all company policies and procedures.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealership's standards of productivity, and devise a strategy to meet those goals.

Skills

Customer service

Communication

Internet savvy

Sales

Multitasking

Self-motivated

Bilingual

Vendor relations

Teamwork

Education

High school diploma or GED

Job description

Lexus of Woodland Hills in Los Angeles, CA is seeking an Internet Sales Professional to present new and pre-owned vehicles online and in person, qualify leads, and build lasting customer relationships.

The ideal candidate has 2–3 years of automotive internet sales experience or related customer service, strong communication, and a self-motivated, professional attitude. This role offers competitive pay, benefits, and opportunities for growth.