Online Admissions Counselor for Adult & Transfer Pathways

Delaware State University; Dover (DE); Hybrid; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Delaware State University’s eHBCU Admissions Counselor position supports recruitment and enrollment goals by providing counseling, outreach, and enrollment support for online programs. The hybrid role engages prospective students through in-person, remote, and online interactions, with emphasis on online, adult, transfer, and non-traditional populations.

The counselor manages a recruitment portfolio, conducts outbound outreach via phone, email, text, and virtual platforms, guides applicants

Qualifikationen

• Bachelor's degree required.
• Experience in admissions, enrollment management, student recruitment, higher education, sales, customer service, or related student-facing environment preferred.
• Experience recruiting or supporting online, adult, transfer, returning, or non-traditional student populations preferred.

Aufgaben

• Recruits prospective students for designated online programs with eHBCU and Delaware State University, focusing on adult learners and non-traditional populations.
• Manages an assigned portfolio from inquiry through enrollment with proactive communication.
• Counsels prospective students and families on admissions requirements, programs, applications, enrollment processes, and financial aid resources.
• Outbounds recruitment and enrollment outreach via phone, email, text, and virtual meetings.
• Assists applicants with completing applications and required documentation, resolving incomplete items, and completing enrollment steps.
• Reviews applications and supporting materials for completeness and makes admissions recommendations.
• Maintains accurate records of interactions, activities, and enrollment progress in CRM and SIS.
• Monitors populations and conducts targeted outreach to improve completion, admission, and yield.
• Participates in virtual and in-person recruitment activities and information sessions.

Kenntnisse

Interpersonal skills

Student service

Portfolio management

Independent work

Organization/time management

CRM systems

Enrollment data interpretation

Relationship building

Evenings/weekends travel willingness

Ausbildung

Bachelor's degree

Tools

Ellucian Banner

CRM platforms

Microsoft Office

Jobbeschreibung

Delaware State University’s eHBCU Admissions Counselor position supports recruitment and enrollment goals by providing counseling, outreach, and enrollment support for online programs. The hybrid role engages prospective students through in-person, remote, and online interactions, with emphasis on online, adult, transfer, and non-traditional populations.

The counselor manages a recruitment portfolio, conducts outbound outreach via phone, email, text, and virtual platforms, guides applicants