Hybrid Online Enrollment Counselor

Lackawanna College; Scranton (Lackawanna County); Hybrid; USD 40,000 - 55,000; Full time

Job summary

A regional educational institution in Scranton is seeking an Online Enrollment Counselor to enhance student enrollment. The role includes advising prospective students, providing outstanding customer service, and collaborating with various college departments. Candidates must have at least an associate’s degree and two years of relevant experience. The position allows for some remote work but requires in-person attendance and may involve evening and weekend hours.

Qualifications

• Minimum of two years relevant experience in higher education.
• Experience working with diverse populations and/or adult learners preferred.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Encourage prospective students from inquiry to enrollment.
• Advise on educational goals and financial aid information.
• Provide customer service through the enrollment process.
• Maintain communication with leads throughout enrollment.

Skills

Recruitment and sales skills

Technical skills with relevant software

Excellent written and spoken communication skills

Time management and organizational skills

Interpersonal skills

Education

Associate’s degree

Bachelor’s preferred

Tools

Customer relationship management software

Job description

A regional educational institution in Scranton is seeking an Online Enrollment Counselor to enhance student enrollment. The role includes advising prospective students, providing outstanding customer service, and collaborating with various college departments. Candidates must have at least an associate’s degree and two years of relevant experience. The position allows for some remote work but requires in-person attendance and may involve evening and weekend hours.