One-Stop Enrollment Counselor — Downtown Campus

The University of Texas at San Antonio; San Antonio (TX); On-site; USD 48,000 - 59,000; Full time

Job summary

The University of Texas at San Antonio is seeking a One Stop Counselor to respond to student needs with initiative, working across counter, call center, and email while mentoring junior staff. The role focuses on undergraduate admissions, financial aid, and registrar information.

You will support policy knowledge, assist with complex cases, and help ensure accurate, timely information for students and families. Downtown campus operations and background checks apply.

Qualifications

• Bachelor's Degree in a related field.
• One (1) year of related work experience.
• This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Responsibilities

• Counseling, problem-solving, and providing excellent customer service and accurate information to prospective and current students and their families regarding undergraduate admissions policies, registration, financial aid & scholarships via multiple venues including counter, call center, and email.
• Creates presentations on and off campus (outreach/in reach) to groups as needed.
• Responsible for referring students to appropriate home offices or other offices on campus as needed.
• Uses professional judgment to assist with solving problems and working with escalated student and/or parent issues, admissions denials, financial aid eligibility, or extenuating circumstances.
• Processes transcripts, financial aid & scholarship paperwork, registers/withdraws students, generates, maintains, and distributes transcripts and letters of verification as well as other paperwork and/or processes within the enrollment services units.
• Assists home offices with processing as needed.
• Maintains a high level of working knowledge of university information, organization, opportunities, and policies.
• Maintains knowledge of current processes and procedures for all enrollment services units including federal, state, and institutional rules and regulations.
• Performs other duties as assigned.

Skills

Communication

Collaboration

Microsoft Office Suite

Problem Solving

Customer Service

Education

Bachelor's Degree in a related field

Tools

Microsoft Office Suite

Job description

The University of Texas at San Antonio is seeking a One Stop Counselor to respond to student needs with initiative, working across counter, call center, and email while mentoring junior staff. The role focuses on undergraduate admissions, financial aid, and registrar information.

You will support policy knowledge, assist with complex cases, and help ensure accurate, timely information for students and families. Downtown campus operations and background checks apply.