One Stop Counselor, One Stop Enrollment Center - Downtown Campus

The University of Texas at San Antonio; San Antonio (TX); On-site; USD 48,000 - 59,000; Full time

Job summary

The University of Texas at San Antonio is seeking a One Stop Counselor to respond to student needs with initiative, working across counter, call center, and email while mentoring junior staff. The role focuses on undergraduate admissions, financial aid, and registrar information.

You will support policy knowledge, assist with complex cases, and help ensure accurate, timely information for students and families. Downtown campus operations and background checks apply.

Qualifications

• Bachelor's Degree in a related field.
• One (1) year of related work experience.
• This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Responsibilities

• Counseling, problem-solving, and providing excellent customer service and accurate information to prospective and current students and their families regarding undergraduate admissions policies, registration, financial aid & scholarships via multiple venues including counter, call center, and email.
• Creates presentations on and off campus (outreach/in reach) to groups as needed.
• Responsible for referring students to appropriate home offices or other offices on campus as needed.
• Uses professional judgment to assist with solving problems and working with escalated student and/or parent issues, admissions denials, financial aid eligibility, or extenuating circumstances.
• Processes transcripts, financial aid & scholarship paperwork, registers/withdraws students, generates, maintains, and distributes transcripts and letters of verification as well as other paperwork and/or processes within the enrollment services units.
• Assists home offices with processing as needed.
• Maintains a high level of working knowledge of university information, organization, opportunities, and policies.
• Maintains knowledge of current processes and procedures for all enrollment services units including federal, state, and institutional rules and regulations.
• Performs other duties as assigned.

Skills

Communication

Collaboration

Microsoft Office Suite

Problem Solving

Customer Service

Education

Bachelor's Degree in a related field

Tools

Microsoft Office Suite

Job description

Position Information

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has also been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UT San Antonio Today or on X, Instagram, Facebook, YouTube or LinkedIn.

Salary Range

Up to $53,190 annualized, commensurate with education, experience, and qualifications.

Job Type

Full Time

Posting Close Date

Applications will be accepted through 11:59 PM CDT on 10/30/2026. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.

Required Application Materials

• Resume is required
• Cover Letter is preferred

Job Summary

The One Stop Counselor is responsible for decision-making that requires initiative and judgment in responding to individual needs of students and families rotating between the counter(s), call center, and emails. This position also helps to mentor less experienced one-stop enrollment counselors. In addition, this position provides service to students and their families via the One-Stop Enrollment Center, providing information on financial aid & scholarships undergraduate admissions, and registrar.

Core Responsibilities

• Responsible for counseling, problem-solving, and providing excellent customer service and accurate information to prospective and current students and their families regarding undergraduate admissions policies, registration, financial aid & scholarships via multiple venues including counter, call center, and email.
• Creates presentations on and off campus (outreach/in reach) to groups as needed.
• Responsible for referring students to appropriate home offices or other offices on campus as needed.
• Uses professional judgment to assist with solving problems and working with escalated student and/or parent issues, admissions denials, financial aid eligibility, or extenuating circumstances.
• Processes transcripts, financial aid & scholarship paperwork, registers/withdraws students, generates, maintains, and distributes transcripts and letters of verification as well as other paperwork and/or processes within the enrollment services units.
• Assists home offices with processing as needed.
• Maintains a high level of working knowledge of university information, organization, opportunities, and policies.
• Maintains knowledge of current processes and procedures for all enrollment services units including federal, state, and institutional rules and regulations.
• Performs other duties as assigned.

Required Qualifications

• Bachelor's Degree in a related field.
• Additional experience or education may substitute for education or experience on a one-for-one basis.
• One (1) year of related work experience.
• This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Knowledge, Skills, And Abilities

• Communication
• Collaboration
• Microsoft Office Suite
• Problem Solving
• Customer Service

Working Conditions

• Office environment. Ability to travel to and from meetings, training sessions or other business-related events. Workdays, areas, and work hours may vary based on the needs of the department.

Physical Demands

• Sedentary work; sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally.

This position will work primarily on the Downtown campus. Travel and parking expenses are the employee’s responsibility.

This position is contingent upon a successful background check. Verification of a valid driver’s license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affiantive Action Program in compliance with all government requirements to ensure nondiscrimination.