Campus Enrollment & Student Success Navigator

University of Texas; Utah; On-site; USD 39,000 - 47,000; Full time

Job summary

The University of Texas at Austin is seeking a One Stop Coordinator for Campus Enrollment Services at UT MAIN CAMPUS. The role supports undergraduate and graduate students across records, financial aid, enrollment, billing and registration with exceptional service.

Responsibilities include counseling students, handling inquiries via in-person, phone, chat and email, guiding online registration, and partnering with campus staff to resolve issues and improve the student experience.

Qualifications

• Bachelor's degree and a minimum of one year of work experience in a customer-service-focused field.
• Excellent interpersonal and communication skills and the ability to interpret and explain information.
• Highly motivated, focused, and results-oriented.
• Demonstrated ability to provide accurate information in a courteous, friendly, concise, and approachable manner.

Responsibilities

• Counsel students and community members with enrollment services.
• Manage inquiries via in person services, phone calls, chats, and email.
• Resolve complex issues related to financial aid, enrollment, billing, and payments.
• Guide students through the online registration system and assist with orientation.
• Coordinate outreach to improve student enrollment, retention, and graduation.

Skills

Customer service

Interpersonal communication

Problem solving

Time management

Microsoft Office

Education

Bachelor's degree

Tools

ServiceNow

University of Texas systems

Job description

The University of Texas at Austin is seeking a One Stop Coordinator for Campus Enrollment Services at UT MAIN CAMPUS. The role supports undergraduate and graduate students across records, financial aid, enrollment, billing and registration with exceptional service.

Responsibilities include counseling students, handling inquiries via in-person, phone, chat and email, guiding online registration, and partnering with campus staff to resolve issues and improve the student experience.