Oncology Site Operations Lead - Onboarding

Merck; Jackson (MS); Remote; USD 191,000 - 300,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement plan

Paid holidays

Vacation and sick days

Job summary

Merck is seeking an Associate Director Oncology Treatment Site Lead (TSL) to educate and support treatment sites across onboarding, readiness, ordering workflows, and steady-state operations. You will align cross-functional stakeholders to ensure end-to-end site execution and resolve operational issues efficiently.

The role focuses on operational and process support rather than clinical treatment, demanding strong leadership, communication, and travel up to 50% within the New England South

Qualifications

• Bachelor's degree required.
• Minimum of 5 years of relevant experience in healthcare or life sciences, including sales, account management, or provider operations/administration.
• Strong understanding of the healthcare ecosystem.
• Proven track record of working with provider organizations and operational stakeholders to implement workflows for complex therapies.
• Ability to operate effectively in “white space” environments with evolving processes, unclear paths, and multiple dependencies.
• Strong operational problem-solving skills, including identifying process friction points, diagnosing root causes, and coordinating next steps with appropriate stakeholders.
• Ability to build and develop meaningful customer relationships with operational stakeholders at treatment sites.
• Excellent interpersonal and communication skills, internally and externally, with ability to interact with individuals from a variety of cultures and disciplines.
• Strong leadership skills and ability to collaborate in cross-functional, matrix organizations.
• Ability to travel ~50%.
• Valid driver’s license.

Responsibilities

• Lead onboarding and readiness support process for product treatment sites, ensuring sites are educated on workflow, system setup, and operational requirements.
• Deliver process-focused education for site stakeholders using approved resources to support initial site implementation and ongoing operational support.
• Help ensure treatment sites have the operational capabilities and knowledge required for consistent execution of the product's end-to-end treatment journey.
• Serve as the product operational subject matter expert for assigned treatment sites and provide support regarding product process, operations, and logistics.
• Act as the primary point of contact for operational issues, triaging and addressing issues through cross‑functional coordination and defined processes.
• Collaborate with cross-functional oncology field teams to support coordinated, compliant engagement and consistent experience for treatment sites.
• Build trusted business relationships with site operational leaders by delivering consistent, reliable, and responsive operational support.
• Utilize data and dashboards to assess site operational metrics and identify opportunities for operational improvement.
• Synthesize site feedback and process insights to help HQ team enhance communication, operational workflows, resources and education.

Skills

Account Management

Cross-Functional Collaboration

Project Leadership

Communication

Relationship Building

Education

Bachelor's degree

Job description

Merck is seeking an Associate Director Oncology Treatment Site Lead (TSL) to educate and support treatment sites across onboarding, readiness, ordering workflows, and steady-state operations. You will align cross-functional stakeholders to ensure end-to-end site execution and resolve operational issues efficiently.

The role focuses on operational and process support rather than clinical treatment, demanding strong leadership, communication, and travel up to 50% within the New England South