Senior Oncology Site Operations Lead

Merck & Co.; Baltimore (MD); On-site; USD 191,000 - 300,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Job summary

Merck & Co. in the United States is seeking an Associate Director Oncology Treatment Site Lead (TSL) to educate and support field treatment sites across onboarding, readiness, and end-to-end product operations.

This field-based role requires coordinating with cross-functional partners to ensure consistent site execution and timely issue resolution across the treatment journey. The role covers the mid-Atlantic geography (MD, CA, DC, DE) with up to 50% travel, and emphasizes operational workflows,

Qualifications

• Bachelor's degree required.
• Minimum of 5 years of relevant experience in healthcare or life sciences, including sales, account management, or provider operations/administration.
• Strong understanding of the healthcare ecosystem.
• Proven track record of working with provider organizations and operational stakeholders to implement workflows for complex therapies.
• Ability to operate effectively in "white space" environments with evolving processes, unclear paths, and multiple dependencies.
• Strong operational problem-solving skills, including identifying process friction points, diagnosing root causes, and coordinating next steps with appropriate stakeholders.
• Ability to build and develop meaningful customer relationships with operational stakeholders at treatment sites.
• Excellent interpersonal and communication skills, internally and externally, with ability to interact with individuals from a variety of cultures and disciplines.
• Strong leadership skills and ability to collaborate in cross-functional, matrix organizations.
• Ability to travel ~50%.
• Valid driver's license.

Responsibilities

• Lead the onboarding and readiness support process for product treatment sites, ensuring treatment sites are educated on the workflow, system setup, and operational requirements.
• Deliver process-focused education for site stakeholders using approved resources to support initial site implementation and ongoing operational support.
• Help ensure treatment sites have the operational capabilities and knowledge required for consistent execution of the product's end-to-end treatment journey.
• Serve as the product operational subject matter expert for your assigned treatment sites and provide support regarding the product process, operations, and logistics.
• Act as the primary point of contact for operational issues, triaging and appropriately addressing issues through cross-functional coordination and defined processes.
• Appropriately collaborate with cross-functional oncology field teams to support coordinated, compliant engagement and a consistent experience for product treatment sites.
• Build trusted business relationships with site operational leaders by delivering consistent, reliable, and responsive operational support.
• Utilize our company generated data and dashboards to assess appropriate site operational metrics and identify opportunities for operational improvement.
• Synthesize site feedback and process insights to help HQ team enhance communication, operational workflows, resources and education.

Skills

Account Management

Cross-Functional Collaboration

Healthcare Industry Knowledge

Stakeholder Engagement

Project Coordination

Onboarding

Communication

Education

Bachelor's degree

Job description

Merck & Co. in the United States is seeking an Associate Director Oncology Treatment Site Lead (TSL) to educate and support field treatment sites across onboarding, readiness, and end-to-end product operations.

This field-based role requires coordinating with cross-functional partners to ensure consistent site execution and timely issue resolution across the treatment journey. The role covers the mid-Atlantic geography (MD, CA, DC, DE) with up to 50% travel, and emphasizes operational workflows,