Oncology Scheduling & Patient Experience Coordinator

oneoncology; Franklin (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tennessee Oncology is seeking a friendly, detail‑oriented front desk/clinic coordinator to join our community-based cancer care network. You will manage patient check‑ins, scheduling, and communications across clinics, ensuring timely, accurate information flow and patient privacy.

Ideal candidates have strong customer service, experience with EMR systems, and proven ability to handle high‑volume environments while maintaining quality care coordination.

Qualifications

• High school diploma or equivalent required.
• Electronic Medical Records experience strongly preferred.
• 2 years of professional office experience with customer service required.
• Experience with electronic medical scheduling preferred.
• Knowledge of medical terminology preferred.
• Strong computer skills including Windows and MS Office; email experience.
• Good verbal, listening, and written communication skills.
• Ability to work productively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Excellent customer service skills.

Responsibilities

• Answers phones and greets patients, routing calls to the correct department.
• Follow policies to standardize processes across clinics.
• Execute patient check-out workflow and scheduling details.
• Interpret orders and treatment plans into appointments.
• Provide scheduling and preparation information to patients.
• Track patients in the EMR and prevent missing visits.
• Follow up on canceled or missed appointments.
• Schedule internal and external appointments, referrals, radiology, etc.
• Run daily reports to identify unscheduled orders and patient activity.
• Communicate with Government and Quality programs; distribute program details to patients.
• Generate and share Clinical Summaries from the EHR with external providers.
• Assist patients with the Patient Engagement Portal registration.
• Coordinate with pre-certification for urgent cases and denials.
• Ensure correct billing documents accompany diagnostic orders for studies.
• Adhere to SOPs for external follow ups and maintain confidentiality.

Skills

Customer service

Communication skills

MS Office

MS Windows

Organizational skills

Problem solving

Education

High school diploma

Tools

EMR system

Scheduling software

Billing systems

Job description

Tennessee Oncology is seeking a friendly, detail‑oriented front desk/clinic coordinator to join our community-based cancer care network. You will manage patient check‑ins, scheduling, and communications across clinics, ensuring timely, accurate information flow and patient privacy.

Ideal candidates have strong customer service, experience with EMR systems, and proven ability to handle high‑volume environments while maintaining quality care coordination.